Privacy policy
1. Who is responsible for your data
The data controller is M Labs EC (“M Labs”), based in Guayaquil, Ecuador. For any privacy matter you can write to us at gabriel@mlabsec.com or on WhatsApp at +593 99 811 7209.
We process your data in accordance with Ecuador's Organic Law on Personal Data Protection (LOPDP), its General Regulations and the rules of the Superintendency of Personal Data Protection (SPDP).
2. What data we process
- Data you send us when you write to us on WhatsApp, by email or through the contact form: name, company, email, phone, province, the service you are interested in and your message.
- Browsing data, only if you accept analytics cookies: pages visited, time on site, device and browser type, and approximate location (city or country). It does not identify you by name.
- Technical data needed for the site to work and stay secure, such as the IP address recorded by the server.
The contact form does not store your data on this site: it builds the message and opens it in your WhatsApp or email app so that you send it yourself.
3. How we use your data
| Purpose | Legal basis |
|---|---|
| Answering your inquiries and preparing quotes | Your consent and the pre-contractual steps you request |
| Providing the services you hire | Performance of the contract |
| Measuring site usage to improve it (analytics) | Your consent, which you can withdraw at any time |
| Keeping the site secure and meeting legal obligations | Legitimate interest and legal obligation |
We do not sell your data or use it for third-party advertising. We do not make automated decisions that affect you.
4. Cookies
We use technical cookies that the site needs to work and, only if you accept them, Google analytics cookies (through Google Tag Manager and Google Analytics) to understand how the site is used.
| Type | Purpose | Needs your consent? |
|---|---|---|
| Technical | Site operation, security and remembering your cookie choice | No |
| Analytics (Google) | Counting visits and seeing which pages are useful | Yes |
You can change your choice at any time from the Cookie settings link or by clearing your browser's cookies.
5. Who we share it with
- The site's hosting provider, which stores the server's technical information.
- Google (Tag Manager and Analytics), only if you accept analytics.
- Meta (WhatsApp) and your email provider, when you choose to contact us through them.
Some of these providers process data outside Ecuador, for example in the United States. We work with providers that offer adequate data protection safeguards.
6. How long we keep it
Conversations and quotes are kept while there is a business relationship and then for as long as the law requires (for example, tax law). If we don't end up working together, we delete your contact details within 24 months at the latest. Analytics data is kept according to the Google Analytics settings (14 months maximum).
7. Your rights
As the owner of your data you can exercise at any time your rights of access, rectification and updating, deletion, objection, portability and suspension of processing, and the right not to be subject to decisions based solely on automated processing, as well as withdraw your consent.
To do so, write to us at gabriel@mlabsec.com stating which right you want to exercise. We will reply within the time limits set by law. If you believe we did not handle your request properly, you can contact the Superintendency of Personal Data Protection.
8. Security
We apply technical and organizational measures to protect your data: encrypted connections (HTTPS), restricted access, security updates and backups.
9. Changes to this policy
If we change this policy, we will publish the new version on this page with its update date.